Refund Policy

Our summer packaging guarantees that your chocolates arrive in perfect condition anywhere in the world. This packaging uses insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. Upon review of your order, a customer service representative will decide to use our summer packaging based on your recipient’s local weather and temperature. There is no action required on your part and this service is complimentary.

If for any reasons you are not satisfied with the Product Received, please get in touch with us and we would be happy to resend your order or give you a store credit.

Cash Refunds or Refunds back to Account / Credit Card is not given. We only give you a Full Store Credit for Future Purchase.

In case of UnDelivered Parcels – We make every effort to communicate with the receiver and the sender by phone and email. However, in case if a situation arises that the receiver is not at home for several days or if the receiver refuses to accept the parcel or due to any reason the parcel is returned back, there is no refund issue for that order. The chocolates after being in transit for several days are not in the condition to be accepted back or to be resend to someone. Any soft toys or gift items included in the package can be refunded after deduction of shipping charges.